Plumber FAQs: quotes, timings and what happens after the job
Straight answers on how pricing works, what to expect on the day and how your work is looked after once we've left.
- 10 years trading
- Gas Safe registered
- Local to Bristol
The questions we get asked most, answered plainly
Most people ring with the same handful of worries. How much will it cost? How long will it take? Who do I call if something goes wrong afterwards?
This page covers the common ones for homes in Bristol, Bath, Keynsham, Filton and Portishead. If your question isn't here, give us a call and we'll talk it through.
Three things worth knowing up front
Pricing is explained before work starts
You'll know what's included and what could change the figure before anything is touched.
Gas work done by registered engineers
Boiler and gas jobs are carried out by Gas Safe registered engineers, and we carry public liability insurance.
Five years on our workmanship
Our work is guaranteed for 5 years, so a problem with the fitting is ours to put right.
Same-day callouts when the diary allows, and every job backed by a 5-year guarantee.
Quotes, the work and aftercare
How do you work out a quote?
It depends on the job. For simple repairs we can often give a clear figure after a few questions. For boilers, bathrooms and heating we look at the property first, so the quote reflects what is actually there.
Will the price change once you start?
Our aim is for the price to match the quote. If we open something up and find a problem nobody could have seen, we stop, explain it and agree the next step with you before carrying on.
What makes one plumbing quote higher than another?
Mostly access, the age and condition of existing pipework, the make and spec of the parts, and how much making good is needed afterwards. Ask us to list what's included so you can compare like with like.
Can you come out the same day?
Same-day callouts are available, depending on the diary and the problem. Ring as early as you can, tell us what's happening, and we'll say honestly what we can do.
Which areas do you cover?
We're based in Bristol and cover Bristol, Bath, Keynsham, Filton and Portishead. If you're just outside, call and ask.
Do I need to be at home while you work?
Someone should be there at the start so we can agree the work, and at the end for a walk-through. Bigger jobs like a bathroom or heating system are easier with someone around to answer questions.
What should I do while waiting for you to arrive with a leak?
Turn off the water at the stopcock (usually under the kitchen sink), turning it clockwise. Open the cold taps to drain pipes, switch off the heating if a heating pipe is involved, and move valuables clear. Don't touch electrics near the water.
What if I can smell gas?
Don't wait for us. Open doors and windows, don't use switches or naked flames, turn off the gas at the meter if it's safe to do so, leave the property and call the National Gas Emergency Service on 0800 111 999.
Do you tidy up after the job?
Yes. We protect floors while we work, clear away our waste and leave the area clean. Customers have often mentioned tidy workmanship, and it's how we want to be known.
What does the 5-year guarantee cover?
It covers our workmanship on the job. If something we fitted or repaired fails because of how we did it, call us and we'll put it right. Parts also carry their own manufacturer warranties, which we'll point out where they apply.
Does my boiler need an annual service?
We recommend it. A yearly service helps catch faults early, keeps the boiler running efficiently, and many manufacturers ask for it to keep their warranty valid. Check your boiler's paperwork.
Who do I call if something goes wrong after the job?
Call us on 01225 123456. Tell us what you're seeing and we'll arrange to come back and take a look.
Still unsure? Talk it over with a plumber
Describe the problem, ask about timings and get a straight answer. Call 01225 123456 and we'll take it from there.
Questions, answered
How do you work out a quote?
It depends on the job. For simple repairs we can often give a clear figure after a few questions. For boilers, bathrooms and heating we look at the property first, so the quote reflects what is actually there.
Will the price change once you start?
Our aim is for the price to match the quote. If we open something up and find a problem nobody could have seen, we stop, explain it and agree the next step with you before carrying on.
Can you come out the same day?
Same-day callouts are available, depending on the diary and the problem. Ring as early as you can, tell us what's happening, and we'll say honestly what we can do.
What does the 5-year guarantee cover?
It covers our workmanship on the job. If something we fitted or repaired fails because of how we did it, call us and we'll put it right. Parts also carry their own manufacturer warranties.
What if I can smell gas?
Open doors and windows, don't use switches or naked flames, turn off the gas at the meter if it's safe to do so, leave the property and call the National Gas Emergency Service on 0800 111 999.